Provide top-tier customer service by handling inquiries, resolving issues, and supporting sales efforts to ensure a seamless moving experience.
Shift
: US/Night Shift
Job Location:
Centura Square IT Park, SG Barve Rd, opp. Lanxess India, Thane West, 400604
Salary
: Flexible for the right candidate
Key Responsibilities:
Coordinate with movers and customers through phone, text, and email to manage scheduling, follow-ups, and overall logistical operations.
Develop and monitor project schedules and timelines to ensure that all moves are executed in accordance with established requirements, deadlines, and milestones.
Serve as the primary point of contact for assigned relocation projects, providing responsive support and escalating issues when necessary to ensure timely resolution.
Develop rapport with customers to encourage positive Google and industry reviews
Cultivate and maintain effective working relationships with movers and project stakeholders to promote seamless coordination and execution.
Conduct initial video presentation to evaluate and pre-screen potential crew members in alignment with company standards and project needs.
Requirements:
Excellent verbal and written communication skills, with a high level of professionalism.
Strong organizational abilities and the capacity to manage multiple tasks simultaneously in a dynamic environment.
Proficiency in basic computer applications
Demonstrated problem-solving skills and keen attention to detail.
Customer service experience preferred
Job Type: Full-time
Pay: From ?216,000.00 per year
Application Question(s):
Are you comfortable working as per the US time zone (night shift)?
This is a full-time, office-based night shift position (no remote or hybrid). Are you okay with this?
How do you plan to commute to our office at Wagle Industrial Estate, Thane?Own Vehicle/Public Transport/None of the above
Experience:
Customer service: 1 year (Preferred)
Work Location: In person
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