Job Description

Logistics Specialist (Claims task and responsibilities)

Location Gurugram - Haryana, India
FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of EUR8.1 billion in fiscal year 2024.

YOUR TASKS

Experience: 3 years to 5 years



Claims:



Investigate complaints received from Customer (Sales Companies) via email or Salesforce, regarding under-/over-/wrong-/damaged-deliveries with the support of HD (Hella Distribution) team and by starting a complaint with the forwarders (UPS /Hartmann /JS Logistik)



Depends on the result /outcome of this investigation, either issue Credit or Debit note, or arrange a pickup to have the wrong or surplus delivered parts returned to HD



Report any lost shipment incident to Hella Insurance and offer the necessary support



For UPS deliveries, initiate a complaint via UPS portal to receive compensation for the missing and damaged parcels/items.

YOUR QUALIFICATIONS

Returns commercial/logistic:



Check the return request list received from SC, if the parts mentioned are active in SAP H01 system and MOQ is correct.



Report unexpected returns to SC and request Return order from them, to share it to the colleagues at HD-IB Retourenservice department



Retort the known and expected returns into SharePoint (HD-IB RSS Drop Shipment SC /RSS Kundenretouren)



Check and adjust price of items inside Return order (if needed), then issue credit note and report back to SC




Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company.




FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.

Pallavi Sinha

Plot no 184, udhog vihar

Phase 1