Job Description

This role is responsible for managing logistics operations, covering both forward and reverse movements. The candidate will oversee the logistics functions and ensure that all logistics requirements are aligned with business goals, delivering a seamless customer experience.
Ensure adherence to pick up cutoff timelines across operational zones. Align and monitor daily load dispatches from all locations.
Track Turnaround Time (TAT) performance daily using vendor MIS and TMS.
Manage Return Transactions (RVP & RTO) with minimal customer impact.
Ensure timely circulation of TAT reports across all business channels.
Resolve daily operational complaints within 1-2 hours.
Handle claims related to lost, bad, or damaged shipments.
Ensure efficient flow and real-time optimization of logistics processes.
Align processes with dynamic business needs and regional logistics capabilities.
Drive initiatives to enhance end-customer satisfaction.

Skills Required