Job Description

Company:

Flo Mattress

Location:

Saki Naka, Mumbai

Key Responsibilities

1. Dispatch & Delivery TAT Management

Own Dispatch-to-Delivery TAT across all shipping partners Monitor daily dispatch performance and identify delays or bottlenecks Drive continuous improvements to meet and exceed defined SLA targets Coordinate with warehouse, 3PLs, and internal teams to ensure timely pickups and deliveries
2. Pickup Coordination & Execution

Manage daily pickup planning with logistics partners Ensure pickup adherence as per cut-off times and capacity commitments Proactively resolve pickup failures, reschedules, and exceptions
3. Cost Optimization

Track and analyze logistics cost per shipment Work on rate optimization, zoning efficiency, and partner allocation Support commercial discussions and negotiations with logistics partners
4. Data Analysis & Reporting

Build and maintain dashboards for: Dispatch TAT Delivery TAT RTO % Cost per shipment Partner-wise performance Perform root cause analysis for delays, escalations, and RTOs
5. Escalation Management

Handle customer, partner, and internal escalations related to delays, damages, and non-deliveries Coordinate with logistics partners to ensure closure within defined timelines Ensure proper documentation and closure for claims, damages, and exceptions
6. RTO Reduction

Analyze RTO trends by pincode and courier partner Implement process-level and system-level interventions to reduce RTO percentage

Key Skills & Competencies

Strong understanding of D2C / e-commerce logistics operations Hands-on experience managing multiple courier partners Excellent analytical skills (Excel / Google Sheets, dashboards) Strong stakeholder and escalation management skills Data-driven problem-solving mindset Ability to work in a fast-paced, execution-heavy environment

Preferred Experience

4-8 years of experience in logistics, supply chain, or operations Prior experience in D2C, e-commerce, or omni-channel logistics
Job Type: Full-time

Pay: ₹600,000.00 - ₹800,000.00 per year

Work Location: In person