Job Description

Position Title: Manager - Logistics
Department: Logistics
Location: Gurgaon
Experience Required: 4+ Years
Industry Preference: Diagnostics
Education: MBA Preferred
About Us
Redcliffe Labs is India's fastest-growing omnichannel diagnostics service provider, offering services across 220+ cities through a network of 80+ advanced labs and 2000+ collection centres powered by home sample collection across India. We are on a mission to provide high-quality healthcare services at affordable rates, making diagnostics easily accessible and convenient for all.
Role Summary
The Manager - Logistics will oversee and manage day-to-day home sample collection logistics, ensuring timely pickups, temperature compliance, operational efficiency, and superior customer satisfaction. The role includes supervising supervisors, executives, and riders, optimizing routes, managing vendor partnerships, controlling costs, and ensuring strict adherence to quality and regulatory standards.
Key Responsibilities
Logistics Operations Management

• Oversee daily logistics operations to ensure timely sample pickup and delivery to the laboratory.
• Ensure full compliance with cold chain protocols to maintain sample integrity.
• Plan and manage pickup routes, schedules, and resource allocation to maximize operational efficiency.

Team & Vendor Coordination

• Lead and supervise Logistics Supervisors, Executives, and Riders to achieve operational targets.
• Coordinate with third-party vendors, fleet partners, and courier agencies to maintain service quality.
• Conduct daily briefings to communicate schedules, productivity expectations, service levels, and targets.

Process Compliance & Quality

• Ensure adherence to SOPs, NABL/ISO/ICMR standards, and company policies for sample handling.
• Track and review key KPIs such as route adherence, on-time sample handover %, and pickup fulfillment %.
• Implement and monitor temperature-control systems to maintain cold chain integrity during transit.

Cost & Resource Management

• Monitor logistics costs including kilometers travelled, fleet utilization, vendor payouts, and manpower allocation.
• Identify and implement cost-optimization initiatives and route-efficiency improvements without compromising service quality.

Stakeholder Collaboration

• Collaborate with Sales, Operations, and Lab teams to ensure seamless coordination and service delivery.
• Manage escalations related to delayed pickups, operational disruptions, or exception handling.

Reporting & Analysis

• Prepare daily and weekly MIS reports covering bookings, fulfillment performance, cost metrics, and KPIs.
• Share insights and data-driven recommendations with senior leadership for operational improvements.

Skills & Competencies

• Strong understanding of logistics operations, last-mile delivery, or diagnostic logistics
• Knowledge of cold chain management and temperature-controlled transportation
• Excellent leadership, team management, and vendor-handling skills
• Strong analytical and reporting abilities; proficiency in MS Excel, logistics ERP tools, or management software
• Ability to operate effectively in a fast-paced, pressure-driven environment

Key Deliverables

• Temperature compliance and cold chain integrity
• Route optimization and cost efficiency
• Team productivity and SOP adherence
• On-time sample pickup % and handover compliance

Preferred Profile

• 4+ years of experience in logistics or operations within diagnostics, healthcare, e-commerce, or last-mile delivery
• Hands-on experience in home sample collection logistics is highly preferred
• Strong exposure to route management, cost control, and stakeholder coordination

Skills Required