We are seeking a proactive, calm under pressure, and detail-oriented Logistics Operations Executive to manage appointment-based deliveries with third-party logistics (3PL) partners across e-commerce and quick commerce platforms. The role demands someone who can navigate challenging logistics environments, build strong relationships, and drive timely execution.
Key Responsibilities:
Coordinate with 3PL partners for appointment-based deliveries to marketplace and quick commerce platforms.
Schedule and follow up on delivery appointments by coordinating with relevant points of contact.
Track and update all purchase orders (POs) in the delivery tracker with complete, real-time information.
Communicate regularly with courier teams to resolve delivery or appointment-related issues.
Follow up aggressively yet diplomatically to ensure timely pickups and deliveries.
Ensure compliance with delivery SLAs and proactively resolve bottlenecks.
Maintain detailed records of appointment communications, delays, escalations, and resolutions.
Support internal teams with delivery status updates, confirmations, and exception handling.
Develop positive working relationships with key logistics contacts to improve responsiveness and reliability.
Identify recurring issues in the supply chain and suggest process improvements.
Requirements:
2-3 years of experience in logistics coordination or supply chain operations, preferably in the quick commerce sector.
Strong knowledge of working with major logistics partners in India.
Hands-on experience with appointment-based delivery scheduling.
Excellent coordination and communication skills.
Fluent in both English and Hindi; knowledge of additional languages is a plus.
Calm and solution-oriented approach under pressure or in case of delivery failures.
Strong follow-up discipline and bias for action--gets things done.
Detail-oriented with the ability to spot errors or delays early.
Proficient in Excel and Google Sheets for maintaining trackers and logs.
Able to manage multiple external and internal stakeholders with tact and persistence.
Job Types: Full-time, Permanent
Benefits:
Provident Fund
Work Location: In person
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Paid sick time
Paid time off
Provident Fund
Application Question(s):
1. Do you have a Experience in 3PL?
Work Location: In person
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