Job Description

Job Title:

Logistics Executive

Department:

Logistics

Location:G

urgaon

Experience Required:-

Minimum 3 years of experience in logistics

Qualification:-

Graduation in any stream

Job Summary:

The Logistics Executive is responsible for overseeing and managing the flow of goods and services from suppliers to customers. This role involves efficient shipment tracking, maintaining and updating CRM systems for effective customer management, and coordinating transportation operations to ensure timely deliveries. The Logistics Executive will collaborate with various teams to ensure smooth and cost-effective logistics operations.

Key Responsibilities:

Shipment Tracking & Monitoring:

Track and monitor the movement of shipments from dispatch to delivery, ensuring timely and accurate deliveries. Use tracking systems to update the status of shipments and inform relevant stakeholders of any delays or issues. Coordinate with logistics partners, warehouses, and shipping companies to resolve issues affecting delivery timelines.

Customer Relationship Management (CRM):

Maintain and update the CRM system with customer orders, shipping status, and delivery updates. Communicate with customers to provide real-time updates on shipment status and address any inquiries or concerns. Ensure high levels of customer satisfaction by resolving issues related to delivery discrepancies or delays promptly.

Transportation Coordination:

Plan and coordinate the transportation of goods, ensuring compliance with regulations and cost-effectiveness. Work closely with transportation providers, including third-party logistics companies, to schedule and optimize routes. Ensure transportation documents, such as invoices, shipping labels, and customs clearance forms, are completed and accurate.

Logistics Reporting:

Generate and maintain reports on shipment status, transportation costs, and customer feedback. Analyze performance metrics and identify areas for process improvement to streamline logistics operations. Report on inventory levels and collaborate with the procurement team to ensure stock levels align with transportation schedules.

Problem Resolution:

Address and resolve any issues related to shipment delays, damage, or lost goods. Work with vendors and internal teams to find solutions to any disruptions in the supply chain process.

Collaboration with Internal Teams:

Collaborate with the procurement, inventory, and customer service teams to ensure seamless logistics operations. Provide support to the warehouse team for any shipping-related issues or urgent orders.

Key Requirements:

Education:

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.

Experience:

Minimum of 2-3 years of experience in logistics, supply chain, or transportation management.

Skills:

Good MS Excel Knowledge

Strong knowledge of shipment tracking systems and CRM software. Proficient in transportation management and logistics coordination. Excellent communication and customer service skills. Strong analytical and problem-solving abilities. Ability to work under pressure and manage multiple tasks effectively. Detail-oriented with strong organizational skills. Familiarity with import/export regulations and customs procedures is a plus.

Technical Proficiency:

Advanced knowledge of CRM tools . Proficiency in MS Office (Excel, Word, PowerPoint). Familiarity with transportation management systems (TMS)

Working Conditions:

Occasional travel may be required for site visits or vendor meetings. Standard working hours, with flexibility during peak periods.
Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift Morning shift
Ability to commute/relocate:

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:

Logistics: 2 years (Required) Microsoft Excel: 2 years (Required) handling corporate logistics: 2 years (Required)
Language:

English (Required)
Work Location: In person