Job Description

Position Title: Logistics Executive
Department: Logistics
Location: Gurugram
Experience Required: 2-4 Years
Industry Preference: Diagnostics
Education: Any Graduate
About Us
Redcliffe Labs is India's fastest-growing omnichannel, pan-India diagnostics service provider, operating in 220+ cities through a network of 80+ advanced owned labs and 2000+ collection centres, supported by nationwide home sample collection.
We are on a mission to deliver quality healthcare services at affordable prices, making diagnostics easily accessible and convenient for all.
Role Summary
The Logistics Executive will be responsible for managing and overseeing daily home sample collection operations, ensuring timely pickups, cold chain compliance, and seamless coordination between logistics teams, labs, and operations.
The role includes executing rider operations, optimizing routes, enforcing SOP adherence, and achieving operational KPIs to ensure service excellence and customer satisfaction.
Key Responsibilities
1. Daily Operations

• Oversee end-to-end sample collection logistics to ensure timely pickup and delivery.
• Monitor cold chain compliance and ensure proper temperature-controlled handling of samples.
• Allocate routes and schedules to riders to optimize coverage and reduce TAT.

2. Team Management

• Manage riders/logistics staff, ensuring SOP adherence and punctuality.
• Conduct daily briefings on bookings, priorities, productivity, and operational targets.
• Support hiring, onboarding, skill development, and training of logistics personnel.

3. Compliance & Quality

• Ensure full compliance with NABL/ISO/ICMR guidelines and company SOPs.
• Track operational KPIs including on-time fulfillment %, route adherence, and handover accuracy.
• Ensure proper documentation by riders, including app-based handovers and temperature logs.

4. Coordination & Communication

• Liaise with sales, operations, and lab teams for smooth sample handling and issue resolution.
• Provide real-time updates on delays, missed pickups, and escalations.
• Coordinate with vendors/third-party partners to maintain adequate manpower and resources.

5. Reporting & Documentation

• Maintain daily MIS reports capturing handover fulfillment, delays, exceptions, and incidents.
• Share operational insights and updates with the Manager - Logistics for review and planning.

Skills & Competencies

• Strong understanding of last-mile logistics or diagnostics operations
• Knowledge of cold chain management and temperature-controlled transport
• Effective team management, communication, and problem-solving skills
• Basic proficiency in MS Excel, Google Sheets, and logistics management tools
• Ability to work in time-sensitive and fast-paced environments

Key Deliverables

• Booking fulfillment % and on-time fulfillment %
• Rider productivity & route optimization
• Temperature compliance & cold chain maintenance
• Customer satisfaction and timely escalation closure
• Accuracy and completeness of documentation and daily reports

Preferred Profile

• 2-4 years of experience in logistics/operations, ideally in diagnostics or last-mile delivery
• Prior exposure to home sample collection logistics is highly preferred
• Strong understanding of route planning and manpower supervision

Skills Required