Job Description

The E-Commerce Logistics Executive will oversee the end-to-end dispatch process for online orders, ensuring timely and accurate deliveries through third-party logistics (3PL) partners. This role involves coordinating daily order dispatches, managing courier relationships, tracking shipments, resolving delivery issues, and maintaining service quality to enhance customer satisfaction.

Key Responsibilities:

1. Order Dispatch Management

Coordinate daily order fulfillment and dispatch operations for all online platforms (website, marketplaces, etc.). Schedule and hand over shipments to third-party courier partners according to SLAs (Service Level Agreements). Ensure proper packaging, labeling, and documentation before dispatch.

2. Coordination with 3PL Partners

Liaise with multiple courier service providers to allocate shipments based on location, cost, and service quality. Monitor pickup and delivery performance; escalate delays or exceptions as needed. Negotiate rates, pickup schedules, and service improvements with logistics partners.

3. Tracking and Reporting

Track all shipments in transit and update order statuses on internal systems and e-commerce portals. Generate daily, weekly, and monthly dispatch and delivery reports. Analyze logistics KPIs (on-time delivery rate, RTO %, cost per shipment, etc.) to improve performance.

4. Returns & Reverse Logistics

Manage customer returns (RTO and replacement orders) efficiently through logistics partners. Ensure timely updates and accurate inventory reconciliation for returned products.

5. Process Improvement & Compliance

Continuously optimize dispatch workflows for cost efficiency and faster turnaround. Maintain compliance with company policies, courier guidelines, and safety standards. Collaborate with warehouse, customer service, and sales teams for seamless operations.
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person