Job Description

We are looking for a dedicated and detail-oriented Logistics Support Executive

to manage coordination and communication across customers, overseas offices, agents, and vendors. The role involves ensuring smooth shipment handling, accurate documentation, timely follow-ups, and excellent customer service.

1. Coordination & Communication

Communicate effectively with internal and external customers.

Liaise with overseas offices, vendors, agents, and freight partners for bookings and shipment updates.

Act as the first point of contact for clients regarding shipment details, queries, and issues.

Update customers regularly on shipment status, exceptions, product details, and service upgrades.

2. Shipment Handling

Create and acknowledge loads as per SOP requirements for overseas offices.

Confirm all shipment information with the origin office to initiate the shipment process.

Receive, review, and validate customer orders and shipping documents (SLI, EEI, invoices, packing lists, etc.).

Verify fees, SOP guidelines, and rates as per Quotes or Customer SOP.

Review shipment status, check pre-alerts, and issue shipment documents to the CHA team.

Coordinate between the Custom House Agents (CHA) and customer for exceptions or escalations.

Ensure accurate costing and revenue allocation for each shipment.

3. Customer Management

Maintain strong relationships with customers through regular follow-ups and communication.

Increase customer satisfaction and retention by providing proactive service.

Prepare customer reports and ensure timely submission.

Conduct periodic reviews with customers and Sales team.

Provide online/offline product demonstrations to clients when required.

Ensure timely follow-ups on usage and engagement with the product.

4. Record Keeping & Reporting

Maintain accurate records of all tasks and shipments handled.

Track documentation, reports, and client interactions consistently.

Support other logistics tasks and responsibilities as assigned from time to time.

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Work Location: In person