Job Description

Supervise the routing and business activities with dispatch team. Provide work instructions and coaching of immediate dispatch staff.

Ensure the web-based dispatch routing software is efficiently assigning loads and delivery routes in a cost effective and customer service oriented process. Ensure Dispatch team is successfully routing delivery of loads to internal or external customers within company defined times. Ensure accurate data is maintained in the dispatch routing software and comply with all company policies and procedures. Manage the routing dispatch software for duplicate, invalid, and cancelled orders. Troubleshoot overfills and shortages at customer locations for cause and resolution. Oversee the coordination with Customer Experience and Sales on exceptions, rush orders and order changes. Oversee improvement in customer satisfaction and dispatch satisfaction. Ensure that dispatch personnel are effectively performing linked function between the Warehouse, Drivers, and customers. Communicate with management as needed to maximize efficiencies and resolve issues. Monitor specific reports including open order, delivered versus planned to ensure that all deliveries are being completed in a timely manner. Fill in as a Dispatcher / Route Planner when required. Ensures all phone calls and e-mails are handled in a timely, professional and courteous manner. Responsible for the completion of any special projects or the assignment of other duties as requested by management.
Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Benefits:

Health insurance * Provident Fund