Job Description

Position Title: Customer Service Officer
Function: Replenishment
Education Qualification: Graduation/Post Graduation in Management
Experience (in years): 3-5 years of experience in Logistics Management & Customer Service
Stakeholders (Internal)

• Demand Planning
• Regional Customer service & Logistics Manager
• Planning Team
• Transportation Team
• Legal team
• Purchase & IT team
• Sales Team, etc.

Stakeholders (External): C&F, Transporters, Vendors
Location: Jaipur, Rajasthan
Job purpose: To deliver on Data analysis requirement of Replenishment team and drive warehousing excellence activities from Centre
Key Job Responsibilities

• Warehouse Management & Customer Service
• Monitoring & managing daily MIS on CRS, PDP & CFR/LFR compliance
• Monitoring of overheads at warehouses & detentions. Monitoring warehouse & secondary utilization on daily basis
• Monitoring Depot Operational efficiencies to manage high throughput, fastest truck turnaround time, labour efficiencies, etc
• Monitor obsolescence at Depots and trigger stakeholders to take necessary actions to avoid finished goods write off
• Execute Depot SOPs and put in controls to ensure statutory compliance
• Ensure timely warehouse audits, pest controls etc
• Ensure highest of hygiene & safety standards across warehouses
• Driving & monitoring best practices across warehouses
• Monitor CAPEX, central procurements for warehousing