Salary: ₹20,000 -
25,000/month
Experience: 1-2 years preferred in e-commerce or operations
What You'll Do:
Order & Logistics Handling
Process daily orders from our website and marketplaces
Generate shipping labels and invoices
Coordinate with courier partners (Shiprocket, Delhivery, etc.)
Ensure timely pickups and deliveries
Track shipments and resolve delays, RTOs, and delivery issues
Returns & Replacements
Manage return and exchange requests
Coordinate pickups and ensure quick reshipments
Maintain a return tracker and reduce repeat issues
Customer Support (Email + WhatsApp + Instagram DM)
Respond to customer queries politely and promptly
Share tracking updates and solve order issues
Follow up on feedback and create a smooth experience
Reporting & Coordination
Update daily order and dispatch reports
Flag fast-selling or low-stock items
Work closely with the packing and inventory team
Skills You'll Need:
Basic knowledge of Excel/Google Sheets
Comfortable with email, WhatsApp, Instagram
Good spoken and written English
Responsible, organised, and calm under pressure
Prior e-comm or customer service experience is a bonus
Success in This Role Looks Like:
Orders dispatched within 24-48 hours
Quick and helpful customer responses
Low return and complaint rates
Neat and timely daily updates
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