Job Description

THE ROLE
At Bombay Sweet Shop, we're dedicated to delivering exceptional mithai experiences through a robust and efficient logistics system that ensures timely, safe delivery across Mumbai and Pan India. We're looking for a Logistics Coordinator who will play a crucial role in managing dispatch operations, optimizing delivery routes, and overcoming logistical challenges to maintain our high standards of customer satisfaction.
This isn't just about coordinating deliveries--it's about leading with precision, streamlining processes, and balancing speed with cost-effectiveness to ensure every order arrives on time and in perfect condition.
Bombay Sweet Shop is part of the Hunger Inc. family, which also includes The Bombay Canteen, O Pedro, Veronica's, and Papa's. We're on a mission to revolutionize mithai while building scalable and reliable operations.
As Logistics Coordinator, you will report directly to the Director of Operations and work closely with Sales, Operations, and Customer Satisfaction teams to deliver a seamless customer experience.
WHAT YOU'LL DO

• Order Dispatch: Manage daily dispatches for Mumbai and Pan India orders, ensuring timely and accurate shipments.

• Route Planning: Develop and optimize delivery routes for same-day orders, balancing efficiency and cost-effectiveness.

• Delivery Coordination: Assign deliveries to in-house riders and third-party vendors, track progress, and resolve any delays or issues.

• Cross-Functional Collaboration: Work closely with internal teams to ensure smooth fulfillment and high customer satisfaction.

• Data Analysis & Reporting: Use logistics data to evaluate performance, identify areas for improvement, and implement cost-saving strategies.

• Problem Resolution: Quickly troubleshoot and solve logistical challenges to avoid delays and maintain service quality.

WHO YOU ARE

• Experience: Minimum 2 years in logistics or delivery operations, preferably in fast-paced environments such as Domino's or similar.

• Efficiency Expert: Detail-oriented with a keen eye for accuracy and operational excellence.

• Tech-Savvy: Comfortable using logistics software, MS Excel, and eager to learn new systems to improve efficiency.

• Problem Solver: Quick thinker who can adapt to unexpected challenges and maintain smooth operations.

• City Knowledge: Strong understanding of Mumbai's routes and traffic patterns, proficient with navigation tools like Google Maps.

• Collaborative: Excellent communicator who thrives in cross-team environments and works well with internal and external partners.

WHAT YOU'LL GET

• A pivotal role in optimizing our logistics, directly impacting customer satisfaction and operational success.

• Opportunities for growth within a dynamic and fast-growing food brand.

• A collaborative and supportive team environment focused on efficiency and excellence.

• The chance to contribute to scalable logistics solutions as Bombay Sweet Shop expands Pan India.

If you're passionate about logistics and ready to help us deliver mithai moments flawlessly, we want to hear from you!