Job Description

Key Responsibilities:

Manage and track courier claims (lost, damaged, delayed shipments) across all logistics partners. Submit claims with required documentation within defined SLAs. Follow up with courier partners to ensure timely processing and closure of claims. Maintain a daily/weekly Excel tracker for all claims with status updates and resolution TATs. Coordinate with customer service and warehouse teams for claim-related support documents. Prepare MIS reports and dashboards on claims data and courier partner performance. Identify recurring claim patterns and escalate issues for resolution. Support general logistics operations and reconciliation where needed.

Key Requirements:

1-3 years of experience in logistics, e-commerce operations, or courier management. Strong follow-up and coordination skills. Working knowledge of MS Excel - VLOOKUP, basic formulas, filters, pivot tables (preferred). Attention to detail and ability to manage multiple trackers and tasks simultaneously. Good verbal and written communication skills. Prior experience with Shiprocket, Delhivery, or similar courier aggregators is a plus.
Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹400,000.00 per year

Benefits:

Flexible schedule Health insurance Life insurance Paid sick time Provident Fund
Ability to commute/relocate:

Lower Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

Logistics: 2 years (Required)
Location:

Lower Parel, Mumbai, Maharashtra (Required)
Work Location: In person