Job Description

JOB SUMMARY

Role Purpose:

To manage and coordinate logistics operations including third-party courier partners, direct courier bookings, customer complaint resolution, and shipment tracking to ensure smooth and timely deliveries to customers.

Salary Range: Rs 10,000 / 15,000

Experience Required:

0-2 years in logistics/courier coordination or dispatch management.

Familiarity with courier portals.

Strong coordination and communication skills.

Key Responsibilities

1. Shipment Coordination

Book daily shipments through third-party portals.

Manage direct courier bookings for special deliveries.

Generate and share AWBs/labels with the warehouse team.

2. Tracking & Monitoring

Track all shipments till delivery confirmation.

Handle delayed/lost shipments with courier partners.

3. Customer Complaints & Escalations

Address courier-related customer complaints promptly.

Coordinate internally to provide resolutions.

Coordinate with courier partners and warehouse team for quick resolution.

4. Documentation

Maintain shipment records, PODs, and delivery confirmations.

Update shipment details in Excel & company software daily.

5. Support to Warehouse & Customers

Work closely with the warehouse team to align daily dispatches.

Support customer service team with delivery-related updates.

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?15,000.00 per month

Work Location: In person