Job Description

Customer Support Executive (Logistics Experience Required)

We are looking for an

experienced Customer Support Executive

with a background in the

logistics industry

to join our team in

Gurgaon (Work from Office).

Location:

Sector-27, Gurgaon

Employment Type:

Full-Time

Salary:

?18,000 - ?25,000 (Based on Experience)

Work Timings:

9:00 AM - 6:00 PM, Monday to Saturday

Key Responsibilities:

Customer Assistance:

Handle inbound and outbound calls, resolving logistics-related inquiries.

Order Tracking & Coordination:

Provide customers with real-time shipment updates and resolve delivery issues.

Issue Resolution:

Address customer complaints, delays, and missing shipments with prompt follow-ups.

Coordination with Logistics Partners:

Communicate with transport vendors and internal teams to ensure smooth operations.

Data Management:

Maintain accurate customer and shipment records in CRM and tracking systems.

Process Improvement:

Identify recurring issues and suggest improvements for better service efficiency.

Requirements & Qualifications:

Mandatory:

1-3 years of experience in

customer support within a logistics or e-commerce

company.
Strong understanding of

order tracking, last-mile delivery, and shipment handling.

Excellent communication skills in

Hindi & English.

Proficiency in

MS Office, CRM tools, and logistics tracking software.

Ability to

multi-task, problem-solve, and handle high-pressure situations.

Why Join Us?

Be part of a

growing brand in logistics & e-commerce.

Opportunity to work in a

fast-paced, dynamic environment.

Competitive salary & career growth opportunities.

Apply Now!

Send your resume to

Ishikahr@divinehindu.in

with the subject

"Customer Support - Logistics"

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

Day shift Morning shift
Ability to commute/relocate:

Sikanderpur, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person