Job Description

Key Responsibilities

Partner Coordination:

Serve as the main point of contact for all delivery partners (3PLs, local couriers, and freight forwarders).

Dispatch Management:

Schedule and monitor daily outgoing shipments to ensure alignment with delivery SLAs.

Real-time Tracking:

Monitor shipments in transit and proactively resolve delays, missed pickups, or "last-mile" delivery failures.

Performance Monitoring:

Track delivery partner performance metrics (on-time delivery rates, RTO percentages, and damage reports).

Problem Solving:

Handle escalated delivery queries from the Customer Support team and provide swift resolutions.

Documentation:

Maintain accurate logs of manifests, proof of deliveries (PODs), and shipping invoices.

Cost Optimization:

Assist in auditing freight bills and ensuring delivery partners are adhering to agreed-upon rate cards.

Required Skills & Qualifications

Communication:

Exceptional verbal and written communication skills are a must. You must be able to negotiate with drivers and vendors while remaining professional under pressure.

Experience:

[1] year of experience in logistics, supply chain, or operations (e-commerce experience is a plus).

Technical Proficiency:

Comfortable using Excel/Google Sheets and Logistics Management Systems (LMS) or ERPs.

Detail-Oriented:

Ability to spot discrepancies in manifests or shipping data quickly.

Multitasking:

Capable of managing multiple delivery windows and partner queries simultaneously.
Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Experience:

Coordination: 1 year (Required)
Language:

English (Required)
Work Location: In person