Job Description

Single Point of Contact with all Clients

Responsible to maintain Customer Relations in best business interests of the company

Maintaining track of empties available at CFS and coordinate with Coordinator Principal for fresh booking and container availability

Keep a track of gap between Collection of Empties from the Yard and rail out of those boxes. If there is any delay then take remedial actions.

Prioritise Container allocation as per credibility and nature of customers

Ensuring timely trailer allotment by the transport team and resultant promulgation by the Coordinator - Mundra

Monitoring Cross Stuffing Customers and accordingly procuring documents and allocating to transport team for further movement

Monitor Full set of documents in coordination with Coordinator Mundra

Handling Ewabill error/ expiry with Customer & CS team

Monitoring and reporting Awaiting Railment/Ageing to CS team

Plan the first mile movement based on container and trailer availability, optimizing resources to meet client timelines.

Work alongside Coordinator Mundra in managing first mile bookings, ensuring that all initial logistics are set up correctly and efficiently.

Monitor the Rail Out Status at Origin based on the DSR and raise red flag in case of delays

Handling escalations for first mile

Guiding Coordinator-Bhimasar and Coordinator-Destination in identifying and addressing the error-prone areas within the business

Attend to Clients complaints, requests and suggestions

Job Type: Full-time

Pay: ₹18,926.38 - ₹39,291.37 per month

Schedule:

Day shift
Work Location: In person