Job Description

Job Summary:

Zouma is hiring

Logistics Callers

to support our U.K.-based logistics operations. The role involves making and receiving calls to coordinate shipments, confirm delivery details, and liaise with vendors, clients, and internal teams. If you're confident, articulate, and proactive, this is a great opportunity to work in an international process.

Key Responsibilities:

Make outbound calls to transport companies and clients in the U.K. to schedule and confirm logistics operations. Track shipment status and update relevant stakeholders accordingly. Handle inbound queries regarding delivery schedules, delays, or rescheduling. Maintain detailed records of communication and logistics data in the internal system. Escalate issues to relevant departments when necessary. Coordinate with the backend team to ensure smooth end-to-end logistics operations.

Required Skills:

Excellent spoken and written English communication skills. Strong coordination and follow-up abilities. Good understanding of logistics or supply chain basics (preferred but not mandatory). Ability to work independently and handle pressure during high call volumes. Proficient in MS Office and CRM tools.

Qualifications:

Graduate in any stream (BBA/B.Com preferred). Experience in international calling or logistics operations is a plus. Comfortable working in a U.K. shift.

Perks & Benefits:

Attractive salary and performance-based incentives. International work exposure with professional growth opportunities. Supportive team and inclusive work culture
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Schedule:

Evening shift Fixed shift
Language:

Hindi (Preferred) English (Required)
Work Location: In person