Job Description

Job Title- Logistics & Regulatory Coordinator (Clinical Research Imports)

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Location: Bengaluru
Employment Type: Full-Time/ Part-time
Experience Level: 2-4 years

About the Role

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MS Clinical Research Pvt Ltd (MSCR) is a leading clinical research organization specializing in dermatology, microbiology, preclinical, NGS, and cosmetic testing. We regularly import cosmetic products, raw materials, and study kits for testing and R&D purposes (non-commercial use).
We are looking for a Logistics & Regulatory Coordinator who can independently manage end-to-end imports and customs clearances, coordinate with our freight forwarders/CHAs, and streamline related documentation. This role is critical to ensure smooth and timely movement of samples without requiring senior management involvement.

Key Responsibilities

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Customs & Import CoordinationPrepare and manage all import documentation (invoices, packing lists, COO, airway bills, test-use declaration letters, etc.). Liaise with Customs House Agents (CHAs), shipping lines, and courier companies for clearance. Manage "grey zone" cosmetic imports for testing (non-commercial) by ensuring accurate declarations and supporting documents. Track shipments end-to-end (from dispatch to clearance to delivery) and provide regular status updates to project teams. Coordinate duty payment process with the finance team.


Regulatory SupportWork with CDSCO, Port Health, and other regulatory authorities for No Objection Certificates (NOCs) or approvals when needed. Maintain a reference library of import regulations, HS codes, and past clearance files to reduce delays in future shipments.


Operational SupportManage procurement of consumables, lab supplies, and equipment for clinical and preclinical teams. Maintain an import & logistics database (Excel/Zoho) with shipment history, clearance times, and cost reports. Recommend process improvements to shorten clearance timelines and reduce costs.

Requirements

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2-4 years of hands-on experience with import/export documentation and customs clearance, ideally in pharma, clinical research, CRO, medical devices, or FMCG sectors. Proven experience in working directly with CHAs/customs officers. Strong understanding of import documentation, HS codes, customs duty, and "non-commercial sample imports" procedures. Good communication skills in English + Hindi/local language (to coordinate with customs and international clients). Proficiency with MS Office/Excel; experience with Zoho or other logistics/ERP systems is a plus. Organized, detail-oriented, able to manage multiple shipments and vendors simultaneously.

What We Offer

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Opportunity to build and own the logistics & import function within a fast-growing global clinical research organization. Exposure to international trade, clinical research operations, and regulatory processes. * Collaborative team culture with direct impact on high-profile global studies.