Job Description

Job Category: Ford Customer Service
Degree Level: Bachelor's Degree or equivalent
:

• Coordinate airfreight of critical parts for priority orders as per the procedures in a timely manner.
• Process the Premium freight order and payment process to the freight forwarders
• Identify appropriate solutions for individual premium freight requests and liaise with SCM/carrier for quick delivery.
• Establish Lead-Time Performance Reporting & Monitoring tool incl. dispute process.
• Ocean Container Management incl. time window management based on FIFO
• Monitoring the material flow and tracking delayed ASN/manifest in consolidation point (COP) and following up with COP for on-time movement to the Material synchronization center (MSC) and to the final receiving location.
• Demurrage tracking/Analysis and dispute process for Sea containers & Trailers
• Coordinate with supply chain team and Initiate Lane setup activity for new suppliers (Import).

Responsibilities:

• Coordinate airfreight of critical parts for priority orders as per the procedures in a timely manner.
• Process the Premium freight order and payment process to the freight forwarders
• Identify appropriate solutions for individual premium freight requests and liaise with SCM/carrier for quick delivery.
• Establish Lead-Time Performance Reporting & Monitoring tool incl. dispute process.
• Ocean Container Management incl. time window management based on FIFO
• Monitoring the material flow and tracking delayed ASN/manifest in consolidation point (COP) and following up with COP for on-time movement to the Material synchronization center (MSC) and to the final receiving location.
• Demurrage tracking/Analysis and dispute process for Sea containers & Trailers
• Coordinate with supply chain team and Initiate Lane setup activity for new suppliers (Import).

Qualifications:

• Education Qualification: Any bachelor's degree or MBA in supply chain & logistics with a Minimum of 3 to 4 yrs of work experience in Global Transportation, Customs & Logistics.
• Excellent Knowledge of MS Office is preferred.
• Strong Knowledge of Power BI or Qlik sense - Added advantage
• High level of analytical skills, understanding of and ability to interpret and manipulate metrics, analytics, and data and produce actionable insights, handling of big data
• Very good communication skills, ability to deal at all levels of the organization, and use appropriate communication style and tone.

Skills Required