Job Description

Follow & execute defined guidelines/checklist in managing global returns & coordinate closely with regional SPOCs, Field engineers and Customer service to ensure part return within agreed SLA. Perform analysis related to Spares Returns Order Processing, Lam's Reverse Logistics Management System in SAP, Lam's Quality Defect Reporting System and SAP Material Master Analyze reports and metrics for deviation from plan, reconcile data variances and use that information to guide the identification of root cause and execution of corrective action activities to deliver system capability and improvement. Works with Regional Users to understand gaps. Conducts root cause and corrective actions to drive closure to the gaps Works with management & global stakeholders to address multiple aspect of returns process, including reverse logistics, repairs, customer issue's, business plans and product availability. Work closely with Lam Engineers, ensure return of warranty eligible parts after failure analysis. Monitor logistics, flow of parts and POD, must take proactive action if delay or escalate. Maintain consistent follow-up and track each stage of the return process to ensure a complete, closed-loop transaction. Interacts with customers and/or service representatives to handle a variety of post-sales repair/refurb/cleaning service functions Ability to understand issue's related to returns, RCA and provide solution in time bound manner. Records and reports status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ability to interpret large data and suggest CIP's. Prepare weekly, monthly and quarterly reports, including KPI's (Key Performance Indicators) and Operational Metrics, provide RCA on misses. Proven experience in managing processes in the any of areas related to reverse value chain, logistics and customer service with natural flair for problem-solving, related to process and SAP etc. Demonstrated ownership with regards to KPI's for his/her respective function, including RCCA for misses. Proficiency in SAP MM/SD, MS Office Skills (Excel, Word, PowerPoint) High level of stakeholder's interfacing skills across regions, effective listener, professional and courteous, need to be able to escalate effectively when required Strong Problem Solving and Decision-Making skills & Ability to work independently and meet aggressive timelines Certification in Supply chain, Logistics. Prior work experience in reverse value chain, Dangerous Goods report. Exposure to new tools & technology in reverse logistics/asset recovery domain will be added advantage. End user exposure to Power BI and Power Apps.

Skills Required