Job Description

Summary Salary: Competitive Team: Supply Chain and Logistics Location: India - Gurgaon Office
Purpose of Position
The role requires a dedicated and competent person, who can work off their own initiative to act and take charge of all Logistics deductions within the compliance sector.
Understanding Logistics operations across all US markets with the ability to create and recommend strategies to maximize the efficiency of all the operations piece.
Focus on order fulfillment and supply chain coordination, as well as personnel management. This role needs a high level of organization, time management, and attention to detail to ensure that retailer orders are prepared and shipped in agreement to routing guides.
Analyze diverse data sources encompassing retail supply chain and finance to unveil trends, risks, and growth opportunities to prevent risk.
This person should be prepared to bring achievements in cost reduction, service level improvements, and inventory management within this role. Developing and implementing logistics strategies, negotiating contracts, and managing day-to-day chargebacks. Continual improvement in reduction of violations.
Leading change initiatives that will enable cost savings with adherence and compliance to the continuous improvements.
Main Accountabilities /Duties and Supporting Activities:

• Review contracts for new onboarding and renegotiations.
• Management of retailer chargebacks portals to dispute before account posting.
• Reviewing vendor compliance violations for root causes and identify solutions to create corrective action plans to be proactive against future violations.
• Broad supply chain experience - Order management, ASN, PO fill rates, Freight, Shortages, returns.
• Experience in EDI and identify fix any errors.
• Able to find trends and issues along with working to dispute window clear timelines.
• Stakeholder engagement: Partnering with all internal/ External teams. Sales, Supply chain, SOP, OTC, Profit Protection, Legal, Warehouses and Finance.
• Create Monthly Logistics reports to improve visibility for leadership.
• Tracking/sharing trends on violations and shortage shipment losses with Profit Protection supporting in advanced security measures. (Security tape, GPS Trackers, etc.)
• Contribute to business changes by proactively participating in projects to ensure global process improvements and development to accounts receivable, i.e., they support the on-going development/growth of Dyson.
• Filing compliance claims against 3rd party warehouses for recovery accountability.
• Process small package shipment loss claims and damages.
• Understanding of essential compliance of routing guides.
• Uses the software tools available to drive efficiencies in the charge-back analysis process.
• Coordinate with AR Deductions team for review and re dispute of denied claims.
• Improve operating procedures with SOP to reduce violations by collecting reporting/documentation and support repayments.
• Respectfully disputing all invalid chargebacks with retailers and track status of re payments in accordance with contracts.
• Present findings at Monthly meetings.

Key Competencies

• Ability to work independently and organize/prioritize large volumes of data.
• Proficient in Excel.
• Excellent communication skills (written and verbal).
• Familiar with routing guides, retailer compliance documents, retailer portals and websites.
• Complex problem solving and logical reasoning skills.
• Five years' experience in Logistics deductions field.
• Preferably experienced in SAP S4 Hana

The position responsibilities outlined above are not to be construed as all encompassing. Other duties and responsibilities may be required and/or assigned as necessary.
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Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Posted: 01 July 2025