Job Description

Job Title:

Logistics Manager

Location:

Karol bagh

Department:

Operations / Supply Chain

Reporting To:

Head of Operations / Supply Chain Manager

Experience Required:

5-10 years in logistics

Employment Type:

Full-time

Job Summary:

We are seeking a proactive and detail-oriented

Logistics Manager

to oversee and manage all logistics and courier operations. The ideal candidate will be responsible for handling day-to-day courier partner coordination (including Delivery, Ecom Express, XpressBees, etc.), managing escalations and complaints, ensuring seamless cash-on-delivery (COD) operations, and resolving COD-related challenges. The role demands a strong focus on performance monitoring, issue resolution, and timely delivery execution.

Key Responsibilities:

Courier Partner Management:

Coordinate with multiple courier partners (e.g., Delhivery, Ecom Express, XpressBees) for pickups, deliveries, and reverse logistics. Evaluate and monitor courier partner performance (TAT, delivery success, NDR rates). Follow up regularly for delivery updates and issue resolution.

Cash on Delivery (COD) Operations:

Manage COD shipment processes end-to-end. Monitor COD remittance cycles and ensure timely cash flow reconciliation. Resolve COD-specific issues like fake RTOs, incorrect NDR updates, and delayed settlements.

Escalation & Complaint Handling:

Handle customer and internal escalations related to lost, delayed, or undelivered shipments. Coordinate with courier teams to ensure quick resolution of complaints. Track complaint resolution TATs and work toward reducing recurring issues.

Logistics Optimization & Reporting:

Analyze logistics data and create performance reports (daily/weekly/monthly). Identify process gaps and suggest actionable improvements. Ensure compliance with logistics SLAs and internal KPIs.

Stakeholder Coordination:

Work closely with customer service Act as the key point of contact for all logistics-related updates and issues.

Key Skills & Qualifications:

Bachelor's degree in Supply Chain, Logistics, or related field. 4+ years of experience in logistics management, preferably in e-commerce. Strong understanding of courier operations and last-mile delivery. Experience managing COD logistics and resolving COD-related challenges. Proficient in using logistics software and Excel-based reporting. Excellent communication, negotiation, and problem-solving skills. Ability to multitask and perform under pressure.

Preferred Qualifications:

Experience working with leading courier aggregators or 3PLs. Knowledge of reverse logistics and NDR processes. Familiarity with ERP and OMS platforms. Interested candidates can call or WhatsApp on 9289809622 HR Prachi
Job Type: Full-time

Pay: ?30,000.00 - ?75,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person