Job Description

Job Summary:

We are looking for a dedicated and organized

Logistics Executive

to manage delivery operations, coordinate with technicians, and provide excellent customer support. The ideal candidate will ensure smooth and timely delivery of products/services, maintain strong communication with customers, and supervise the technician team to ensure service quality and reporting.

Key Responsibilities:

Delivery Coordination:

Plan and schedule daily delivery routes. Ensure timely dispatch and delivery of orders. Track shipments and resolve any delivery issues. Coordinate with warehouse/dispatch team for stock availability.

Customer Support:

Handle customer queries and complaints related to delivery or service. Provide timely updates and resolutions to customers. Maintain a high level of customer satisfaction.

Technician Supervision:

Manage and assign daily tasks to field technicians. Collect and review daily reports from technicians. Monitor attendance, punctuality, and service quality of technicians.

Reporting & Documentation:

Maintain records of delivery schedules, technician reports, and customer feedback. Submit daily/weekly reports to management. Highlight operational issues and suggest improvements.

Team Coordination:

Communicate clearly with internal departments for smooth logistics flow. Train new technicians or delivery staff as needed. Ensure adherence to company policies and safety procedures.

Key Skills & Requirements:

Minimum 1 year of experience in logistics/customer support/field operations. Strong communication and interpersonal skills. Ability to manage field teams and resolve operational challenges. Basic knowledge of MS Excel and reporting tools. Problem-solving mindset and customer-centric approach. Familiarity with delivery apps, route planning, or GPS tracking is a plus.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person