If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. Lodging Service Associate Expedia is currently looking for an action-oriented and motivated individual who is obsessed with customer satisfaction to join our Lodging Operations team. In this position, you will focus on providing inbound and outbound support to Expedia hotel partners. You will be dedicated and compassionate when dealing with suppliers and travelers and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications, and provide a simple, rapid, competent support experience. Who you are :

• Fluent proficiency & comprehension in English
• Bachelor\xe2\x80\x99s degree in a related technical field or related professional experience is preferred
• Experience with Microsoft Office products and other system applications
• Experience in customer service-oriented industry desirable
• Hotel/Travel -industry experience is a plus
• Ability to quickly learn processes and tools, and keep up with rapid changes
• Excellent English proficiency and communicator
• Strong attention to detail, speed, and accuracy
• Ability to work and learn independently, as well as collaborate with teams from other geographies
• Excellent organizational, time-management, and quality-control abilities
• Excellent communication skills to share best practices, and flexibility to adopt process improvements
• Proficiency in Microsoft Word, Excel, Outlook and other applications required
• Interest and/or experience in metrics, reporting, and data analysis a strong plus

What you\'ll do

• Responding to inventory management inquiries
• Proactively contacting lodging partners to seek clarification and resolve issues
• Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.
• Process partner transaction requests and support inquiries relating to rates and inventory
• Advocating and educating self-service support on rates and inventory management to partners
• Maintaining strong stakeholder and partner relationships with a positive attitude and outgoing nature
• Adhering to defined policies and procedures while meeting performance expectations
• Always be keen to be a part of the test and learn projects
• Responding to critical & complex lodging partner issues, partnering with the market manager and other internal teams
• Load rates and promotions as per request from hotel partners
• Able to work rotational shifts and willing to work on weekends if required

About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group\'s family of brands includes: Brand Expedia\xc2\xae, Hotels.com\xc2\xae, Expedia\xc2\xae Partner Solutions, Vrbo\xc2\xae, trivago\xc2\xae, Orbitz\xc2\xae, Travelocity\xc2\xae, Hotwire\xc2\xae, Wotif\xc2\xae, ebookers\xc2\xae, CheapTickets\xc2\xae, Expedia Group\xe2\x84\xa2 Media Solutions, Expedia Local Expert\xc2\xae, CarRentals.com\xe2\x84\xa2, and Expedia Cruises\xe2\x84\xa2. \xc2\xa9 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group\xe2\x80\x99s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you\xe2\x80\x99re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.