Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies 2022.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



ServiceNow is looking for a Localization Web Producer & TMS Admin to join our Marketing Localization team to help manage the localization and web production of marketing, strategic and corporate content on Servicenow.com. You will be part of the Marketing Localization team that is responsible to localize and deploy customer requests and business initiatives across different country/region sites.

You should be a well-organized and excellent communicator comfortable working with multiple departments and vendors in a large and international organization. You must have a background in technology and web-based experiences, prior experience relating to localization, be a quick and eager learner and be able to deliver high-quality results in a fast-paced environment.

Responsibilities:

• Perform role as Localization Web Producer by planning, overseeing and executing end-to-end Marketing localization project execution in an agile environment.
• Publish Marketing Localization content on high traffic public facing ServiceNow Geo websites and be the primary point of contact between stakeholders (content owners, QA) and Localization Program/Project Managers based out of different time zones.
• Collaborate cross-functionally with content owners, publishing and engineering groups to maintain quality web standards and best practices.
• Prepare and send content to localization
• Leverage Adobe Experience Manager CMS product for publishing translated content
• Collaborate strongly with teams within Digital Marketing, Publishing, QA, SEO, Analytics and Localization teams during the publication process
• Administer and Manage Translation Management System - Cloudwords
• Collaborate with technology vendors to drive enhancements of TMS and other Localization Tech stack
• Utilize test environment to thoroughly QA work and validate work for accuracy in staging and production
• Clearly communicate roadblocks and potential risks as necessary
• Lead prioritization discussions with peers, onshore team and stakeholders & help make collaborative prioritization decisions to make the delivery predictable & reliable
• Contribute to team initiatives toward improving localization process efficiency and scalability

Qualifications

To be successful in this role you have:

• Must be organized, high attention to detail, and have strong AEM Experience and Translation Management experience
• Experience with CMS and TMS integrations
• Experience working with automated workflows and intake processes
• Experience with project management, issues tracking tools, and content management systems (CMS)
• Knowledge of Localization and Translation Industry and workflows.
• 5+ years of experience in Localization Web publishing
• 3+ years of experience using AEM or equivalent Content Management System
• 3+ years of experience using Cloudwords or equivalent Translation Management System
• Customer-centric mindset, eye for detail and accuracy are critical
• Experience working with multiple stakeholders in a fast-paced, deadline-driven environment
• Experience with HTML and JavaScript
• Knowledge of SEO best practices is a plus
• Comfortable with browser testing and debugging tools like Firebug, Chrome inspector
• Eager to learn and acquire new technical skills are critical
• Enthusiastic team player and Localization ambassador with the ability to influence others
• Ability to interact with technical and non-technical audience and management
• Experience managing prioritization discussions with stakeholders and peers

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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