Job Description

Job Responsibilities : Closely monitor the team on day to day basis to ensure all SLA\'s are met and any exceptions are immediately escalated for resolution.Supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation. Support the secondary trading desk with Tarde booking and settlements, Adherence to laid down QUALITY & QUANTITY SLA\'s are met. Ensure in place, a robust workflow allocation model Be the SME - Handle complex Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required.Manage process escalations from internal/external customers,Should have attention for detail to ensure all documents are processed and reviewed correctly. Implement a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.Ensure timely escalation to the management as and when required,100% compliance to Process related Policies, Guidelines and Controls Required Qualifications, Skills and Capabilities : Bachelor\'s degree with a minimum of 10-12 years of relevant loan servicing work preferably for syndicated loans or experience in a back office/financial industry,Candidates with knowledge of loan systems like loan IQ will hold an added advantage Candidates must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems, Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process Strong risk & control mindset,Knowledge of investment banking products including Loans,Experience in driving small to medium sized projects with strong results Strong people and performance management skills.Strong escalation management skills

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