Job Description

JOB DESCRIPTION
Job Responsibilities

• Closely monitor the team on day to day basis to ensure all SLA\xe2\x80\x99s are met and any exception are immediately escalated for resolution.
• Adherence to laid down QUALITY & QUANTITY SLA\'s.
• 100% compliance to process related policies, guidelines and controls.
• Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.
• Support the secondary trading desk with Tarde booking and settlements
• Escalates issues as required to the management.
• Liaise with other departments within the bank (front office, middle office back office) as well as external contacts (Borrowers, other Banks, Trustees, etc)
• Ensure timely follow ups with the agent / customer for any missing notifications.
• Ensure all the funding with in the SLA are been completed the same day.
• Be the SME \xe2\x80\x93 be the first internal POC all Process related queries and clarifications from the Team members.
• Be the first point of escalation for all Process related issues from internal/external customers.
• Should have an eye for detail to ensure all documents are processed correctly.
• Ability to identify changes to processes and procedures to improve productivity and efficiency
• Manage adoption towards a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.
• Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours.
• Manage Process improvements and other initiatives.
• Ability to work under pressure and high volumes.

Required Qualifications, Skills and Capabilities

• Bachelor\'s degree with a minimum of 3 \xe2\x80\x93 5 years of relevant loan servicing work preferably for syndicated loans or experience in a back office/financial industry
• You should have knowledge of loan systems like loan IQ will hold an added advantage
• You must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems
• Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to loans operations
• Strong MS office and analytical skills
• Experience in process training a unit
• Strong risk & control mindset
• Knowledge of investment banking products including Loans
• Strong project management skills
• Open to shifts
• Strong communication skills

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\xe2\x80\x99s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\xe2\x80\x99 and employees\xe2\x80\x99 religious practices and beliefs, as well as any mental health or physical disability needs.


ABOUT THE TEAM

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.



Operations teams develop and manage innovative, secure service solutions to meet clients\xe2\x80\x99 needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.