Job Description

Job Category: Lending Services
:
join our dynamic team and lead with excellence in the heart of Bengaluru. As a seasoned people manager, you'll drive operational success and innovation. Embrace the opportunity to work in a vibrant environment, ensuring top-tier service and efficiency.
Job Summary
As a People Manager within the Commercial Banking Operations team, you will supervise critical processes like Deal Setup and Rate-Fixings. You will ensure all SLAs are met, escalating exceptions promptly. Your role involves strategic implementation aligned with global operations, maintaining compliance and risk management.
Job Responsibilities

• Supervise Deal Setup, Drawdowns, and other key processes.
• Closely monitor daily team performance to meet SLAs.
• Assess work allocation and identify capacity areas.
• Implement team strategy in line with global objectives.
• Ensure adherence to controls and escalate risks.
• Comply with audit and compliance regulations.
• Act as SME for complex process queries.
• Provide input on projects and client transitions.
• Manage process escalations effectively.
• Maintain engagement with Lenders and Bankers.
• Ensure timely escalation to Senior management.

Required qualifications, capabilities, and skills

• Hold a Bachelor's Degree with minimum10 years in loan servicing.
• Demonstrate knowledge of Nostro/Cash matching and SWIFT.
• Exhibit strong problem-solving and investigative skills.
• Maintain a strong risk and control mindset.
• Drive small to medium-sized projects successfully.
• Showcase strong people and performance management skills.
• Exhibit strong escalation management skills.

Preferred qualifications, capabilities, and skills

• Possess knowledge of loan systems like Loan IQ.
• Demonstrate experience in financial industry back office.
• Exhibit strong analytical and resolution skills.
• Maintain a proactive approach to risk management.
• Drive innovation in process improvements.
• Foster strong relationships with internal/external stakeholders.
• Exhibit leadership in managing complex projects

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team: J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Skills Required