Job Description

Job Category: Lending Services
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Join our dynamic team and drive operational excellence in loan servicing. Leverage your expertise in financial systems to lead and innovate. Be a part of a collaborative environment that values growth and development.
Job Summary
As a Loan Servicing Manager within the Financial Operations Team, you will oversee new loan setups and servicing processes. You will ensure compliance with industry standards and drive operational efficiency. Your leadership will be crucial in managing projects and enhancing team performance.
Job Responsibilities

• Supervise loan setup and servicing processes.
• Monitor team performance and ensure SLA compliance.
• Implement strategic objectives aligned with global operations.
• Ensure adherence to controls and escalate risks.
• Comply with audit and compliance regulations.
• Handle complex process queries and provide expertise.
• Manage client transitions and system enhancements.
• Address process escalations promptly.
• Maintain engagement with stakeholders.
• Escalate issues to senior management as needed.
• Ensure compliance with policies and guidelines.

Required qualifications, capabilities, and skills

• Possess a Bachelor's Degree with extensive experience in loan servicing.
• Demonstrate strong problem-solving and investigative skills.
• Exhibit a robust risk and control mindset.
• Drive projects with effective results.
• Manage people and performance efficiently.
• Handle escalations with expertise.
• Achieve operational excellence consistently.

Preferred qualifications, capabilities, and skills

• Utilize knowledge of loan systems like Loan IQ/ACBS.
• Apply expertise in Nostro/Cash matching and reconciliation.
• Leverage SWIFT and remittance systems knowledge.
• Lead business review meetings with executives.
• Assess work allocation and identify capacity areas.
• Develop domain expertise across multiple business lines.
• Motivate and develop high-potential talent

Key skills & attributes

• Leadership and vision communication
• Collaboration and interdependence
• Performance management and improvement
• Training and development planning
• Domain expertise creation
• Constructive feedback provision
• Robust knowledge management implementation

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team: J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.