Job Description

JOB DESCRIPTION

Join the firm that FORTUNE has named one of the top five "World's Most Admired Companies" and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.



As a Loan Servicing Manager II within JPMorganChase, you will supervise a team of loan servicing specialists, ensuring effective management of a loan portfolio. Your knowledge of loan servicing principles will be essential in interpreting documents, interacting with contacts, and meeting deadlines. You will use advanced analytical and problem-solving skills to address complex situations and make impactful decisions. Proficiency in conflict management, critical thinking, and stakeholder management will help navigate conflicts and achieve beneficial outcomes. Your strategic planning and time management skills will guide the organization's direction and efficiently manage tasks to support the loan product lifecycle and contribute to the firm's success.

Job responsibilities

Supervise and manage a team of loan servicing specialists, ensuring adherence to established procedures and policies, and maintaining high-quality service standards. Interpret complex loan documents, applying broad knowledge of lending services to ensure accurate and efficient loan servicing. Liaise with internal and external stakeholders, utilizing proficient emotional intelligence and conflict management skills to resolve issues and drive mutually beneficial outcomes. Oversee and manage deadlines, employing advanced time management and organizational skills to ensure timely completion of tasks and projects. Utilize advanced strategic planning skills to define and implement long-term goals for the loan servicing department, aligning with the overall objectives of the firm.

Required qualifications, capabilities, and skills

Minimum 8 years of experience in managing loan servicing tasks, with a focus on interpreting loan documents and overseeing deadlines. Demonstrated proficiency in conflict management, with a track record of resolving conflicts within teams and arising from business decisions. Proven ability in critical thinking, with experience in organizing, comparing, and critically evaluating various aspects of loan servicing situations. Advanced strategic planning skills, with experience in defining organizational direction and making decisions on resource allocation in a lending services environment. Advanced time management and organizational skills, with a history of efficiently managing and monitoring multiple tasks and activities in a loan servicing context.

Preferred qualifications, capabilities, and skills

Strong collaboration skills with cross-functional teams to ensure seamless client service operations, enhancing client satisfaction and service delivery through strategic development and implementation. Expertise in managing operational risks throughout the lending lifecycle, applying critical thinking to identify and mitigate potential issues effectively. Proficiency in data and technology literacy, enabling the analysis of data and implementation of innovative solutions, as well as the development of quantitative reports to analyze performance and inform data-driven decision-making. Demonstrated ability to deliver feedback, mentor, and coach others, leveraging experience to foster development and high performance within teams. Skilled in managing and developing high-performance teams through continuous training and coaching, ensuring timely delivery and adherence to Key Performance Indicators (KPI) targets.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.