Job Description

Job Category: Lending Services
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Join our Loans group as a Loan Servicing Manager - Associate, where leadership meets precision. Drive team success by ensuring SLAs are met and processes are optimized. Enhance your skills in reconciliation and make a significant impact on operations.
Job Summary
As a Loan Servicing Manager - Associate within our Loans group, you monitor and guide your team to meet SLAs. You oversee processes like Deal Closing and Rate-Fixings. You enhance skills in Nostro & Past Due Reconciliation, impacting operations significantly.
Job Responsibilities

• Monitor team daily to meet SLAs
• Supervise Deal Closing and Drawdowns
• Ensure adherence to QUALITY & QUANTITY SLAs
• Serve as SME for complex queries
• Implement Knowledge Management model
• Drive compliance with policies and controls
• Motivate and support team members
• Identify alternatives for issues
• Collaborate and value diverse skills
• Identify training needs for performance improvement
• Ensure trained backups for critical work queues

Required qualifications, capabilities, and skills

• Hold a Bachelor's degree with minimum 7 years of experience
• Gain knowledge of loan systems like Loan IQ
• Possess knowledge of nostro/cash matching
• Demonstrate strong problem-solving skills
• Maintain a strong risk and control mindset
• Understand investment banking products
• Drive small to medium-sized projects

Preferred qualifications, capabilities, and skills

• Influence and lead stakeholder conversations
• Demonstrate executive presence in presentations
• Develop domain learning and communication skills
• Apply analytical thinking effectively
• Understand product lifecycle and management thoroughly

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team: J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.