Description and Requirements
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BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
Position Description
The Worldwide Professional Services team is responsible for developing trainings, managing the execution of consistent global strategies, programs, and methods which technically and professionally enable the BMC Customers and BMC Partners to successfully and reliably implement BMC solutions in the marketplace.
This position we are looking for is for an Systems Administrator and Operational Support role within the Operations team supporting Worldwide Professional Services. This individual contributor will play a critical, hands-on role in supporting key stakeholders for systems support, learning management, content management and knowledge management.
This role will be responsible for handling routine technical tasks, including managing the professional Services Quoting tool, the Learning Management System (LMS), user group permissions, content maintenance, updating system records, testing new releases, educating the team on the new releases and features, and responding to inquiries. This person may also assist with user support, engaging with vendors to drive resolution to issues and submit feature requests.
Familiarity with instructional design, eLearning, video editing, will be helpful, but is not required. Experience with process documentation would be a great asset.
Primary Roles and Responsibilities
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