Job Description

Respond to customer inquiries via live chat, email, or messaging platforms in a timely and professional manner.

Provide accurate product/service information and assist users with troubleshooting, order tracking, account issues, or general questions.

Maintain a friendly and empathetic tone while handling multiple chat conversations simultaneously.

Escalate complex or unresolved issues to higher support levels or relevant departments.

Document and update customer interactions, complaints, and resolutions in the CRM or ticketing system.

Follow standard operating procedures (SOPs), FAQs, and internal guidelines to ensure consistent communication.

Identify customer pain points and provide appropriate solutions or recommendations.

Collaborate with sales, technical, or operations teams if needed to resolve customer queries.

Monitor and meet performance metrics such as response time, resolution rate, CSAT (Customer Satisfaction Score), and productivity.

Suggest process improvements or FAQ updates based on recurring customer feedback.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

Paid sick time
Ability to commute/relocate:

Kochi M.G.Road, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Why we should select you? What's your expected salary per month? Are you from Kochi? Are you introvert or extrovert? Do you have a personal laptop with you? How is your English Communication Skill? How many years (minimum) you can stay with the company? Your Contact Number (Number should be available to accept the calls) What's your expected monthly salary? Why we should hire you?
Work Location: In person