Job Description

Job Title: Listing Specialist - Channel Manager

Department: Revenue Management / E-Commerce

Location: [HSR Sector 2]

Reports to: Revenue Manager , General Manager

Employment Type: Full-Time

Job Summary:

The Listing Specialist - Channel Manager is responsible for managing hotel property listings across all online booking platforms and ensuring accuracy, consistency, and optimization to maximize visibility and revenue. This role involves using channel management tools to update content, pricing, and availability, while closely coordinating with sales, reservations, and marketing teams.

Key Responsibilities:

Create, manage, and update listings on OTAs (e.g., Booking.com, Expedia, Agoda, Airbnb) and meta-search platforms (e.g., Google Hotels, TripAdvisor).

Ensure accurate and engaging content (descriptions, amenities, photos, policies) across all channels.

Use channel management software (e.g., RateGain, STAAH, Cloudbeds, SiteMinder) to synchronize rates and inventory across platforms.

Monitor rate parity, availability, and restrictions to avoid discrepancies and overbookings.

Conduct regular audits of listings to ensure up-to-date and high-performing content.

Coordinate with the revenue and reservations teams to align pricing strategy and booking trends.

Implement and manage promotional campaigns and limited-time offers on OTAs.

Analyze channel performance and provide reports on conversions, visibility, and revenue contribution.

Assist in onboarding new OTAs and distribution channels.

Work with the digital marketing team to ensure SEO optimization of listings.

Respond to OTA extranet notifications and updates in a timely manner.

Requirements:

Bachelor's degree in Hospitality Management, E-Commerce, Marketing, or related field.

1-3 years of experience in channel management, OTA operations, or digital sales in the hospitality industry.

Familiarity with channel managers and PMS platforms (e.g., Opera, Cloudbeds, eZee, RMS).

Strong attention to detail and excellent organizational skills.

Knowledge of OTA algorithms, pricing strategies, and content optimization best practices.

Proficiency in MS Excel and analytics tools (Google Analytics is a plus).

Ability to work independently and collaborate with cross-functional teams.

Preferred Qualifications:

Experience working with global hotel chains or vacation rental operators.

Certifications or training in revenue management or digital distribution.

Knowledge of XML/API integrations between PMS, channel manager, and OTAs.

Working Conditions:

Office-based with flexible hours depending on campaign cycles and deadlines.

May require occasional coordination with international OTA account managers.

Career Path:

Channel Manager

Revenue Analyst

E-Commerce Manager

Distribution Manager

Director of Revenue or Digital Sales

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person