Job Description

End-User Support:

o Provide desktop support for a variety of workstations, ensuring seamless operation for VFX artists, designers, animators, and other staff.

o Troubleshoot and resolve hardware and software issues, ensuring minimal downtime for creative staff.

o Respond to help desk tickets, providing timely and effective solutions to technical problems.

o Assist with the setup, configuration, and maintenance of desktop systems, software applications, and related peripherals (monitors, input devices, printers, etc.).

System Configuration and Maintenance:

o Install and configure VFX-specific software tools (e.g., Autodesk Maya, Houdini, Nuke, Adobe Creative Suite, etc.) on workstations.

o Ensure regular updates and patch management for operating systems and software applications.

o Maintain and troubleshoot network connectivity and shared storage systems (NAS/SAN) relevant to VFX workflows.

Hardware Support:

o Perform diagnostics, repairs, and replacements of hardware components (e.g., CPUs, GPUs, memory, hard drives).

o Manage asset inventory, ensuring that workstations and other IT equipment are properly tracked and maintained.

Collaboration with IT Team:

o Work closely with IT administrators and other technical staff to resolve complex issues, including server and network-related concerns.

o Provide input to improve the IT infrastructure and support processes to enhance efficiency and reliability in the studio's environment.

Documentation and Reporting:

o Maintain accurate and detailed records of troubleshooting steps, resolutions, and system configurations.

o Document software installations, updates, and hardware repairs/replacements.

Training and Guidance:

o Provide basic training and support to end-users on VFX software applications and general IT practices.

o Assist with onboarding new employees by setting up workstations and providing initial training on system usage.

Requirements:

Education & Experience:

o Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.

o 2+ years of experience in desktop support, IT support, or related technical roles, ideally within a VFX or creative studio environment.

o Familiarity with industry-standard software for VFX, animation, and design (e.g., Autodesk Maya, Houdini, Nuke, Cinema 4D, Adobe Creative Cloud). o

Technical Skills:

o Strong knowledge of Windows, Linux operating systems.

o Experience in troubleshooting and repairing desktop hardware (PCs, workstations, laptops).

o Familiarity with storage solutions used in VFX production (NAS/SAN, RAID configurations, etc.).

o Understanding of network protocols and connectivity (DNS, DHCP, TCP/IP). o Experience with remote desktop support tools and help desk ticketing systems. o

VFX-Specific Knowledge:

o Understanding of VFX pipelines, workflows, and the high-performance computing requirements specific to visual effects, animation, and post production.

o Ability to configure and maintain high-end workstations with powerful GPUs and multi-monitor setups.

Soft Skills:

o Excellent communication skills with the ability to explain technical concepts to non-technical users.

o Strong problem-solving skills with a proactive approach to resolving issues. o Ability to work well under pressure and meet deadlines in a fast-paced, creative environment.

o Team player with a customer-first attitude.

Preferred Qualifications:

o Experience in Installing and configuring VFX-specific software tools (e.g., Autodesk Maya, Houdini, Nuke, Adobe Creative Suite, etc.) on workstations. o Certifications in IT support, such as Red hat, MCSE, CCNA, Microsoft Certified Professional (MCP), or equivalent.

Familiarity with cloud storage solutions and collaborative tools used in VFX studios (e.g., Shotgun, Autodesk)
Job Types: Full-time, Permanent

Benefits:

Health insurance Provident Fund
Job Type: Full-time

Pay: ₹25,000.00 - ₹36,968.50 per month

Schedule:

Day shift
Work Location: In person