Develop and maintain procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling installed hardware and software.
Schedule and supervise all maintenance and installation work, including major configuration changes and upgrades.
Influences design and development of new and changed systems and services to optimize. operational efficiency and contributes to definition of associated standards and techniques.
Liaison with all service vendors like Brocade, EMC, Dell, for management and support of storage infrastructures for Zoning.
Architectural knowledge of Enterprise SAN.
Architectural knowledge of SAN FC switches
Hands on knowledge of supporting L2,L3 operational activities troubleshooting in the areas of storage arrays.
Hands on knowledge of zoning and its trouble shooting.
Good understanding working knowledge on EMC geo replication.
Good understanding working knowledge on EMC Storage technologies (Power Vault ME5024 and ECS 5000)
Assist application teams with troubleshooting to identify root cause and provide technical support when needed.
Raise tickets with OEM as and when required and take follow ups.
Perform routine and scheduled audits of all systems, including backups.
Complete knowledge of Dell Servers
VMware Virtualization hands on knowledge
Unix and windows Administration.
SLA management and report preparation.
Document preparation as per ITIL framework, SOP, RCA, SIP, ABD etc.
Perform BCP Drill and sustain RPO and RTO as per SLA.
Participation in VA, PT activities
Team player, self-motivated, up to date in Information technology