Job Description

YOUR IMPACT
Your activities and contributions will have a direct impact on Netrio and its customer base. Through your day to day activities, your key objectives are:
Provide consistent and thorough updates to clients
Be a subject matter expert and trusted advisor to our clients' technology staff Ensure you are always taking into account the clients security when implementing new technologies or making changes for our clients
OBJECTIVES - YEAR ONE
Engage with clients, lead projects, and be a technical escalation point for support staff Become an expert in one of our top client's containerized environment Become proficient in other listed job requirements
JOB SUMMARY
Must be a self-starter, able to work through issues from start to finish with little assistance, reporting on root cause providing recommendations for resolution. Should have previous hands on Linux server experience and must be comfortable with taking escalations on advanced server issues from the rest of the support organization. On-call is required as a part of this role. Engineer would be expected to be available when necessary to take escalations from systems engineers and team leads. Must be flexible to work long days or weekends when necessary for client implementations, systems upgrades, or other projects. Expected to work as part of a team, not on an island, and be openly collaborative when working through issues with other team members so they can address issues during future occurrences.
RESPONSIBILITIES
Speak to clients regarding their technology needs and making recommendations Troubleshoot issues promptly and perform Root Cause Analysis Work cases from a ticketing system and provide quality updates to clients and team Document all work completed and train support staff on client systems
REQUIREMENTS
3-5+ years Linux server administration experience including but not limited to: Strong understanding of Linux patch/package management. Strong understanding of File System Technologies including (NFS, GlusterFS, AutoFS, Samba, CIFS) Strong understanding of OS performance tuning. Strong understanding of rsync. Strong understanding of using OS tools to diagnose hardware issues Shell scripting 2-4+ years Storage/Network experience from Linux/UNIX perspective Ability to troubleshoot SAN issues Ability to troubleshoot iSCSI. Ability to troubleshoot networking issues 1-3+ years in centralized authentication services, e.g. Powerbroker preferred 1-3+ years working with containers is a must. Docker preferred. 1-3+ years in Automation tools, e.g. Puppet/Ansible, preferred * 2-3+ years VMWare ESXi preferred. Candidates lacking this experience in the areas will be expected to learn these technologies quickly and apply their knowledge to client environments.