Linux Based Technical Support I 4 To 8 Years I Noida
Job Description
Handles customer inquiries via phone, email or chat regarding technical issues. Work as a L2/SME for all the application and operating system related issue. Manage escalated technical issues related to Linux Should work closely with end user to ensure 100% technical resolution. Design a training plan for all the team members including the new joiners. Train/groom the team. Do case audits and provide feedback. Discuss/escalate JIRA with engineering team. Primary Skills Ensure team is up to date with process, procedure and technology. Work on the root cause of the issue if issue is occurring repeatedly. Strong customer service and support focus with a desire to deliver a high quality service Secondary Skills Good communication skills (verbal & Written) Excellent interpersonal and communication skills Flexible in working outside of core business hours at short-notice
Monster
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Job Detail
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Job IdJD3021484
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, India
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EducationNot mentioned
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ExperienceYear