Job Description

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Nice to meet you!
We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
About the job
As a Server Systems Position, you will support day-to-day mission critical operations of SAS' complex global compute environments. The Infrastructure as a Service (IaaS) Operations team is responsible for maintaining operational stability of SAS' global server systems (Linux/Windows) internal and hosting server (on prem and cloud) infrastructures. The engineer performs incident management, proactive operations, implements basic requests/changes and documents team procedures.
Primary responsibilities for this role include:

• Investigation and management of global and hosting Windows and Linux OS related incidents.
• Proactive management of Windows and Linux OS infrastructure to help reduce reactive incidents.
• Fulfill Windows/Linux related request and change tickets.
• Produce and maintain current documentation for areas of responsibility.

Experience: 3-4 Years
Required Qualifications

• Bachelor's degree in Computer Information Systems, Computer Science, or related quantitative field or related experience.
• 3+ years of experience in a heterogeneous, dynamic, customer-focused environment.
• Extensive experience on Incident management.
• Experience with Public Cloud with a focus on Azure/AWS/GCP.
• Experience with Redhat Linux and Windows operating systems, 1 year of experience with your primary OS.
• Support experience with virtualization technologies (preference of VMWare).
• Experience with infrastructure architecture including Servers, Network, SAN/Storage and Backup Services to allow for efficient implementation and non-disruptive expansion and upgrades.
• Experience in scripting languages (Bash, Python, PowerShell, Perl, etc).

Preferred Qualifications

• Collaborative team experience with superior problem-solving skills.
• Experience with LDAP or Microsoft Active Directory integration within UNIX/Linux.
• Understanding best practices around information security and data privacy in relation to system access and availability.
• Support experience with host-side SAN storage integration and utilization.
• Experience with Public Cloud with a focus on Azure/AWS/GCP.
• Understanding best practices around information security in relation to confidentiality, integrity, and availability.
• Familiarity with ISO 27000-series standards.
• Consulting or work experience with regulated industries, such as, government, health care, and financial institutions.

Diverse and Inclusive
At SAS, it's not about fitting into our culture - it's about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it's essential to who we are. To put it plainly: you are welcome here.
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