Job Description

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Job Title: Linux Admin
City: Mumbai
State/Province: Maharashtra
Posting Start Date: 10/16/25
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Do

• :

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Research and identify solutions to software and server issues
• Diagnose and troubleshoot technical issues
• Ask customers targeted questions to quickly understand the root of the problem
• Monitor transactions within agreed time limits
• Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Resources will work from projectPremises
• Resources should do Monitoring of Application, Application services, Infra Availability
• Act on alerts received (Alerts configured for BTO)
• Resources should do L1 tasks and issues in Application Support. If they are unable to close anything at the L1 level, then they can approach AO Team / Development Team.
• Tasks / Procedures defined for BTO to be followed (Maintaining Compliance of systems, patching & ARSIM of

system/application, Raising Service Requests / Change management calls, etc.)

• Deployment in Application based on release notes.
• Backend updates in DB, raise ServiceNow calls
• Monitoring, reporting and addressing the SOC alerts
• Resources should coordinate with multiple teams to identify the issue and conclude on RCA
• Daily checklist, tasks, day to day operational calls to be performed by the resources
• MIS reports to be prepared based on the requirement.
• UAT All above support required for troubleshooting Network, DB, and Infra level issues except monitoring, L1 and code related support

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