Job Description

Work Schedule Standard (Mon-Fri)
Environmental Conditions Office

Job Title: Technical Consultant
When you join us at Thermo Fisher Scientific, you'll be part of a hard-working team that shares your passion for exploration
and discovery. Thermo Fisher recognizes that digital enablement has the power to change the way our customers work --
providing them with unmatched capabilities for digital science execution, commerce, and services and to drive efficiency and
ultimately power science.
How will you make an impact?
Thermo Fisher is seeking a new colleague who is passionate about customer experience, is technologically savvy, and has a
passion for the digitization of science. The vision of Digital Science Solutions is to make it easy for scientific customers to
digitize their research, development, and manufacturing lab operations.
The Technical Consultant will be responsible for providing guidance, support, and implementation services related to Digital
Sciences Solutions products such as LIMS, ELN, LES, SDMS, and other enterprise applications. You will work closely with
clients to understand their laboratory processes and requirements, design solutions, perform system implementation tasks,
and provide ongoing support and training to users. Your experience in configuration, data management, laboratory
workflows, and regulatory compliance will contribute to the successful implementation and utilization of Digital Sciences
solutions in various laboratory environments.
Essential Duties and Responsibilities:
Strategic:

• Trusted advisor to our customers, global account managers, services leaders, product managers, and delivery teams.
• Maintain and assume accountability for a culture of high customer service.
• Position Thermo Fisher Digital Science as a leader in life and laboratory science digitalization through successful delivery.
• Work with broader organization to achieve business objectives, expand multi-functional client engagements.
• Effectively share knowledge to help build a world-class digital solutions consulting and implementation team, working

closely with global services leaders.

• Provide feedback to product management and engineering to rapidly advance our product capabilities to meet

customer needs and expectations.

• Contribute to 3rd party technology, product, and solution evaluations in the context of our portfolio.

Operational:

• Collaborate with clients, business analysts, project managers, and solution architects to understand their laboratory

information management needs, workflows, and regulatory compliance requirements.

• Develop and document comprehensive solutions based on the gathered requirements, including system configuration,

customizations, and integration with other laboratory systems.

• Participate in the implementation of enterprise laboratory solutions, ensuring that they are configured and customized

correctly to meet client specifications and industry standard methodologies.

• Define data management strategies, including data mapping, migration, and validation, to ensure accurate and reliable

data entry, storage, and retrieval within the solution.

• Assess laboratory workflows and find opportunities for process improvement and automation.
• Develop and execute test plans to ensure the system meets functional and performance requirements.
• Conduct user training sessions and provide ongoing support to laboratory staff, addressing questions, resolving issues,

and ensuring effective system utilization.

• Prepare detailed user documentation, including system requirements, design specifications, user manuals, and standard

operating procedures (SOPs).

• Work closely with multi-functional teams, including software developers, quality assurance analysts, and laboratory

personnel, fostering effective collaboration and communication.

• Remain current with relevant industry regulations and guidelines (e.g., FDA, ISO) and ensure that the implemented

solutions align with these standards.

• Contribute to improving processes, ensuring compliance, and driving improvements.
• Provide recommendations into planning, resource allocation, management, tracking, and reporting on all aspects of

customer engagements.

• Participate in team and customer meetings delivering engaging, informative presentations both to internal and external

audiences.

• Travel, as needed, for internal and customer meetings.

Culture:
In line with the 4I values of Integrity, Intensity, Innovation, and Involvement, that form the foundation of the Thermo
Fisher culture and ways of working, this role will bring intensity, innovation, and a high degree of involvement to
designing, proposing, and delivering on Digital Science platform solutions.
Business Partnership:
Working collaboratively with Digital Science and broader Thermo Fisher colleagues to create and sustain a culture of
delivering excellent customer experience, embracing continuous learning, leading with digital innovation, analytical
thinking, and managing complexity.
Knowledge, Skills, and Abilities

• Knowledge of enterprise laboratory software platforms, such as LIMS, ELN, LES, SDMS, CDS, or similar systems.
• Understanding of laboratory processes, data management principles, and laboratory workflows in various domains (e.g.,

pharmaceutical, biotechnology, manufacturing).

• Familiarity with regulatory requirements and compliance standards relevant to laboratory operations (e.g., FDA 21 CFR

Part 11, ISO 17025, GLP, GMP).

• Experience with relational databases - Oracle, SQL Server, Postgres.
• Knowledge of cloud services and infrastructure highly desirable.
• Excellent problem-solving skills and ability to analyze complex business requirements and translate them into solutions.
• Demonstrated experience delivering in a matrix, global environment, across internal and external resources.
• Understanding of IT processes, SDLC methodologies, Quality Management Systems, and knowledge of regulatory

landscape, with preference for experience in delivering and supporting validated systems.

• Superb communication and interpersonal skills, integrity, and credibility.
• Results focused, with attention to detail and a concern for quality.
• Planning, prioritizing, reporting, problem solving and analytical capabilities.
• Collaborative, initiates and facilitates communications and relevant information sharing, and works with different

functions to achieve the best outcomes.

• Ability to exercise judgment and discretion concerning critical, confidential, and proprietary information.
• Flexibility in work schedule to accommodate communications with global team.
• Able to innovate and bring ideas forward and advance issues and risks in a positive way.

Minimum Education and Experience Requirements

• Bachelor's or master's degree in IT, IS, Engineering, Life Sciences, or equivalent.
• At least 2-5 years of relevant experience in life sciences technical and business consulting with medium and large

customers in the life and laboratory sciences industry, specifically, developing and deploying solutions catering to one or
more areas of discovery, research, development, or manufacturing.
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of
approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner
and safer. Whether our customers are accelerating life sciences research, solving complex analytical
challenges, increasing efficiency in their laboratories, improving patient health through diagnostics or
the development and manufacture of life-changing therapies, we are here to support them. Our global
team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies,
purchasing convenience and pharmaceutical services through our industry-leading brands, including
Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and
PPD.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis
of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran
status, disability or any other legally protected status. Apply today http://jobs.thermofisher.com

Skills Required