Job Description

Company Description Lightstep enables teams to detect and resolve regressions quickly, regardless of system scale or complexity. We integrate seamlessly into daily workflows, whether you are proactively optimizing performance or investigating a root cause so you can quickly get back to building features. We continue to grow our talented, low-ego, team! We believe that we should always align our actions toward a common purpose, that trust is paramount and must be cultivated, that the most valuable team members multiply rather than add, and that we shouldn\'t take ourselves too seriously (except when we\'re writing way-too-long sentences about our values). We believe that assembling and retaining an inclusive and diverse team is the best way to grow a successful company. We created Lightstep because we understand the massive architectural transformation underway in the software industry, and we saw an opportunity to accelerate it, all while improving the quality of the developer and end-user experience. While we learned a great deal from our experiences building Dapper (Google\'s distributed tracing solution) and Monarch (Google\'s high-availability metrics solution), Lightstep is in many ways a reaction to and a generational improvement beyond those approaches. Our story as individuals and as a company revolves around continuous learning, careful listening, and the belief that these fundamentally new software architectures require fundamentally new solutions. Lightstep is a founding member of the OpenTelemetry (OTel) project. \'OpenTelemetry is a collection of tools, APIs, and SDKs. Use it to instrument, generate, collect, and export telemetry data (metrics, logs, and traces) to help you analyze your software\'s performance and behavior.\' We\'re looking for a teammate who is knowledgeable about popular open source technologies and best practices, eager to be an expert on distributed systems performance, and can lend a hand as a teacher, communicator, and open source code contributor to help move the OpenTelemetry community forward. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. What you get to do in this role: The Java Software Engineer - OTel role is for software developers who love working on open source projects, and are interested in product management, community management, and developer advocacy. In addition to writing code, OTel software engineers are expected to show leadership by helping others contribute, championing issues, and shaping project roadmaps and backlogs. As an OTel Software Engineer at Lightstep, you\'ll work inside the OpenTelemetry community to achieve the goal of creating a delightful experience for customers to instrument their systems and send telemetry data to Lightstep. You\'ll be enabled to work toward leadership positions on projects that are vital to the success of OpenTelemetry and in line with Lightstep customers\' needs. We care deeply about building long term careers and offer opportunities for Software Engineers to grow towards project leadership, engineering management, or other roles in our developing business. In addition, we highly encourage (and have frequently supported) our engineers who give talks at conferences, organize local events, and mentor developing engineers. What our team does: Contribute to the development of new advances in Open Source Telemetry Frameworks and Libraries. Lead development on our public repositories and provide timely response to issues and pull requests. Champion and advocate for OpenTelemetry both internally and externally. Evangelize Observability and OpenTelemetry at conferences, meetups, and online through social media and other forums. Plan and produce content supporting both Lightstep and the OpenTelemetry community such as blog posts, videos, tutorials, and other media. Recruit and nurture new hires, contributors, and community advocates. Qualifications To be successful in this role you have: 10+ years of experience with Java or a similar OO language You\'d be a great addition if You have experience contributing specifically to Open Source projects. You have recent expertise and comfort in developing sophisticated Java applications. You are self-motivated and are great at prioritization, even when there\'s \'too much to do.\' You have experience working on distributed systems and performance at scale. Capable of engaging with other large OSS projects and championing their adoption of OpenTelemetry You\'re capable of mediating conflict and managing external contributors You are comfortable with a distributed work environment and can collaborate across time zones and cultures. You enjoy digging deep into fundamentally challenging CS and engineering problems. Bonus points if You\'re already an active participant in the OpenTelemetry community You\'re familiar with the observability space You\'re a good teacher You\'re a good public speaker Have a positive voice on social media. FD21 Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .

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