Job Description

1. Customer Success Management :
- Ensure customer satisfaction throughout the project life cycle
- Manage the CSM team, handle escalations, and resolve issues promptly
- Develop and enhance processes, training, and reviews of the team to maximize customer delight.
- Collect customer reviews and feedback during and at the handover of the project
2. Operations :
- Ensure that the company has enough turnkey partners to execute projects seamlessly
- Ensure that the company has enough bandwidth to handle projects as per set standards and targets.
- Understand the processes of the company\'s different departments broadly to plan expansion requirements in terms of people, partners/vendors, and other resources
- Analyze the efficiency of individuals and teams, structure teams and departments, and handle any legal issues related to the team or vendors.
- Ensure that the company has sufficient agencies to cater to business needs.
3. Partner Management :
- Source and shortlist vendors related to the design and construction industry
- Onboard vendors on our software as per the process after shortlisting
- Maintain good relations with vendors and analyze their service and work performance from time to time.