Job Description

A liaison officer is a professional who facilitates communication between two organisations by communicating with other companies on behalf of their organisation and with employees on behalf of the management. They streamline the communication process and schedule meetings when various agencies require working together. Liaison officers find work in private and government organisations, specialised niches such as the military, law enforcement and education and in companies to communicate information to the media, press and the public. In this article, we discuss what does a liaison officer do, explore their responsibilities and look at the steps to become one.

Roles and responsibilities of a liaison officer

Here are a few essential duties and responsibilities of a liaison officer:

acting as the primary contact person for employees within their company

communicating with other organisations or the public on behalf of their company

attending and starting meetings wherever intervention is required

writing correspondence reports to maintain a record of the relevant communication

helping employees with company briefings

identifying issues in communication and coordination within the company or organisation and creating solutions for overcoming these challenges

fostering healthy relationships between professionals and employees in the industry by facilitating transparent communication

creating a list of relevant people from other companies, agencies, or organisations

delivering media releases in a public forum