Job Description

Description

Davies is seeking a highly organised and self-motivated professional to join our Life & Health team as an Administrator Team Leader. In this role, you will provide leadership, guidance, and direction to a dedicated team, ensuring the achievement of key results and operational excellence.

Your responsibilities will include overseeing document indexing, imaging, quality audits, data entry and the review of Proof of Loss (POL), as well as processing policy documents and claims. You will play a critical role in handling sensitive files and processing essential documents to support our US operations.

This is an excellent opportunity for a proactive and detail-oriented individual looking to make an impact within a dynamic and collaborative environment.

Key Responsibilities

We will start to build your skill set with the vision that you increase in competence across all activities in your role day to day but also broaden capacity across all administration areas.

People & Process Management:

Provide daily direction and communication to employees so that processes run in an efficient manner Assist in developing clear and measurable performance criteria for all assigned team members and remain accountable to team output and contributions Manage all established productivity and quality standards to meet or exceed goals by monitoring all productivity to ensure timely output Act as primary resource for questions and support needs Monitor and manage work queues and offer assistance when neededManage workflow requests and ensure they are processed efficiently throughout the working day Provide coaching, feedback, performance management including and up to management of a performance improvement plan (PIP) and termination

Inbound Document Indexing & Verification:

Accurately and efficiently index inbound documents into document retention system Use data entry to process information from documents to ensure accuracy Classify, and index documents to correlating policyholder policies/claims Understand and recognize relevant identifiers such as policy number, claim number, etc. to accurately and efficiently support all operational departments with incoming documents Review and understand different document types, which included various legal documents Respond promptly to internal and external customer needs and request for service assistance

Document and Phone Quality Audit:

Perform quality audits efficiently and effectively Review calls to verify correct information was provided and call was properly documented Reviewed completed inquiries to verify correct action was taken included follow up completed as necessary Draft feedback in a coaching and positive manner

Policy Document Processing

Processing policy documents Perform data entry of various types of documents Identify and escalate issues in a timely manner

Claims Management and Claims Payment

Proof of Loss Document Evaluation and set-up for identified recertifications Correct/Update provider information Handle Failed Faxes Process Payments Quarterly and Year end evaluation of 1099s

Miscellaneous Duties:

Excellent oral communications skills must speak clearly and persuasively in positive or negative situations. Listens and gets clarification, responds well to questions, demonstrate group presentation skills, participates in meetings Perform other duties and projects as assigned

Skills, Knowledge & Expertise

C

ollaboration

Decision Making Skills

Initiative

Oral Communication

Planning/Organizing

Quality

Written Communication

Knowledge of insurance and the insurance market

Excellent computer literacy with fast and accurate keyboard skills

Data inputting experience and good data integrity

The ability to work as part of a team To take responsibility for your workload Must be able to demonstrate adaptability and flexibility Good planning and organisational skills Previous experience working in an administration role is preferable but not essential Is proactive and resilient, seeking to get things done and, at the same time, deal with a variety of tasks Work to deadlines to achieve client service level agreements in a changing and demanding environment Able to demonstrate effective management of time and resources Can demonstrate evidence of being an effective team member, interacting positively with colleagues, and communicating effectively with diverse people Actively seeking and responding to feedback

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.



We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.



Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.