Job Description

DESCRIPTION The IN LER team is tasked with responding to queries from government agencies responsible for Law Enforcement in India. The team handles law enforcement information requests that require the release of sensitive customer and seller information. Requests handled pertain to Amazon Pay (India) Private Limited, Amazon IT Services (India) Private Limited , Amazon Retail (India) Private Limited and Amazon Seller Services Private Limited Key job responsibilities Amazon is a fast paced, dynamic company with a focus on being the most customer-centric company in the world. Amazon offers services to retailers in India to sell on www.amazon.in and grow multi-channel commerce. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience. Amazon Payments processes billions of secure on-line transactions via a number of payment mechanisms, including credit cards, convenience store payment, net-banking, digital cash, cash on delivery and electronic gift certificates. Amazon Payments owns and maintains the software platform which processes 20+ payment methods worldwide. Transactions are processed on behalf of thousands of merchants, including Amazon.in. The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner, who can quickly absorb the nuances of Amazon\'s varied payment offerings as well as the behaviour of Amazon\'s internal systems. He or she will be analytical and data driven in decision making, with a demonstrated ability to drive issues to completion. The candidate must have superior verbal and written communication skills and be comfortable presenting issues to management. Key job responsibilities Ability to dive deep into a problem, perform \'Root Cause Analysis\' and identify constraints to recommend a solution - on this, we will test the candidate\'s ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions Ability to deal with ambiguity - use discretion and judgment to take decisions on critical business Proficiency in SQL Exposure to back office operations, escalation management and troubleshooting environments Experience in managing high priority queues BASIC QUALIFICATIONS 2-5 years of experience working across card operations, e-commerce or retail. 1-3 years of experience for delivering activities from teams that she/he didn\'t directly own. Ability to communicate and work with a wide range of internal and external teams. Proficiency in Excel, database applications, SQL queries and other analysis tools. Superior verbal and written communications skills particularly, the ability to deliver analysis in a clear and actionable format. Proven ability to define effective and scalable processes and drive continuous improvement through root cause identification and measuring the success of those initiatives. PREFERRED QUALIFICATIONS 2-5 years of experience working across card operations, e-commerce or retail. 1-3 years of experience for delivering activities from teams that she/he didn\'t directly own. Ability to communicate and work with a wide range of internal and external teams. Proficiency in Excel, database applications, SQL queries and other analysis tools. Superior verbal and written communications skills particularly, the ability to deliver analysis in a clear and actionable format. Proven ability to define effective and scalable processes and drive continuous improvement through root cause identification and measuring the success of those initiatives.

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