Job Description

Area Activities expected to be performed by a Lenskart Store ManagerCustomer focus:- Driving Net- Promoter Score- Greeting customers when they enter store and coaching the team to do the same- Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority- Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team- Striving to have long lasting and fruitful relationships with each of our customers- Driving sales vs. plan- Driving the sales of the store to meet the allotted targets by allocating the targets to the staff- Developing a culture of high sales performance expectations, i.e. Sales Leadership- Motivating and inspiring the field team to drive for results- Assessing field capability and establish performance priorities at group levelPeople development(Attrition Control)- Assisting in recruiting and selecting high potential staff- Providing effective on-the-job training and guidance to team members making use of company training modules- Delivering clear, motivating and constructive feedback in a timely manner to all retail associates- Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan- Understanding the reasons for attrition and taking measures to control it Cash & Inventory management- Monitoring cash reconciliation to ensure there is no mismatch of store funds- Ensuring availability of required merchandise and services- Conducting stocktakes regularly- Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed- Performing the necessary quality checks for the new products- Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision- Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved- Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards- SOP adherence & implementation- Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees- Updating colleagues on business performance, new initiatives and other important issues- Scheduling the team\'s shift timings to meet the store\'s business needs and demands- Ensuring staffing levels are adequate to effectively operate the store- Store upkeep & maintenance- Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store- Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the storePersonal attributes & competencies :Minimum qualification : Graduate- Ability to act as a link between strategy and execution- Ability to develop and inspire people to achieve their best- Ability to build rapport and trusting relationships- Ability to understand stated and unstated needs of the customer and offer solutions- Clear communication and active listening skills- Ability to adapt to a changing environment and openness to learn- Proactive task ownership, result-orientation, and customer-orientation- Ability to multitask and organize activities based on priority (ref:updazz.com)

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